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COVID-19 Updates

At CAA Global, we are closely monitoring the COVID-19 coronavirus and have developed a dedicated portal with information about your exams and who to contact. Visit www.caa-global.org/covid-19-updates.

COVID-19 Updates



CAA Global is actively monitoring the outbreak of COVID-19 and has activated effective business continuity planning to ensure we continue to assist candidates throughout this period of heightened awareness. We appreciate your patience as we respond to individual enquiries as quickly as possible.


October 2020 exams

We are watching the changing situation re Covid-19 carefully and will keep students informed if any changes become necessary. At present we intend to run October examinations as planned.

Taking an exam with Pearson VUE

We value your safety and want to keep you informed about exam centre updates. Due to COVID-19 scheduling changes, Pearson VUE customer service wait-times are longer than usual and we appreciate your patience as they work to help you.

How will I know If my exam is cancelled?

Pearson VUE are continuously reviewing test centres and making decisions about individual test centre operations in accordance with government and local authorities. For the most up-to-date information about your exam centre, please check for updates at home.pearsonVUE.com/coronavirus-update.

Please note Pearson VUE will send you an email cancellation notice and you will either receive a refund or an extension as determined by your exam sponsor. Log in to your Pearson VUE account to see your upcoming exam appointment and check for updates.

For further information on rescheduling or refunds please visit www.caa-global.org/welcome-caa-global/how-to-qualify/exams.

Health and Safety

CAA Global’s policy regarding coronavirus is designed to safeguard the well-being of our candidates. Should you attend an examination centre we ask that you read through the list of health and safety measures on the Pearson VUE website.

Contacting CAA Global

Due to the COVID-19 pandemic, all CAA Global employees are now working remotely. This may reduce our ability to respond to phone calls, so we ask that all enquiries are sent by e-mail enquiries@caa-global.org.

Further Resources

World Health Organisation Hub https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Johns Hopkins – Global Health http://hopkinsglobalhealth.org/resources/covid-19-resources/